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Care and Maintenance Sub-Categories

Stain and Etch Removal (75)
Everything you need to know about removing various kinds of stains and etching from natural stone
Care and Maintenance Articles RSS Feed
What To Do About Cracking, Peeling Marble Coating
Viewed 48839 times since Sun, Apr 7, 2013
Q. The resin coating of our Knoll Saarinen marble top table has been cracking and peeling for the past year. We don't know what to do. Any advice?   A. Some manufacturers use resins to create a topical polish, which look amazing... at first.... Read More
Does a travertine table top need to be sealed and how do I clean it?
Viewed 43625 times since Thu, Dec 27, 2007
Q. I have a travertine dining room table. What should I do to seal it and how should I clean it? A. Regarding sealing travertine, check first to see if sealing is required. Begin by spilling some clean fresh water on it and leave it for 30 minutes.... Read More
Marble / Granite Cleaning - Is it safe to use steam cleaner on marble shower walls / floors and granite countertops
Viewed 39414 times since Wed, Aug 18, 2010
Q. Is it safe to use a steam cleaner on marble shower walls/floors and granite countertops?   A. Under normal circumstances typical heavy duty steam cleaners are too high temp and are not recommended. Why? Because of thermal expansion and... Read More
Is granite sensitive to acids?
Viewed 35876 times since Wed, Feb 28, 2007
Q. Is granite sensitive to acids? A. Unlike marble, granite is not a calcite based stone and is not generally vulnerable to acids. However, some stones, even though they are marketed as granite, may in fact have calcium in their makeup. Furthermore,... Read More
Urine on polished marble near toilet
Viewed 30219 times since Fri, Oct 2, 2009
Q. What product of yours will enhance and remove yellow urine stains around toilet...without...having a professional come in? A. This is a question we get quite a bit... well, except for the how to enhance urine stains part. By the way, we don't... Read More
My honed black granite looks streaky, ( from sealer application). How do I remove the sealer or do I need to re-sand the stone?
Viewed 27298 times since Thu, Mar 1, 2007
Q. My honed black granite looks streaky, (from sealer application). How do I remove the sealer or do I need to re-sand the stone? A. You may have to call in a stone restoration professional on this. But first try this: Pour some acetone (the kind you... Read More
How do I treat an oily stain on my granite or marble?
Viewed 27250 times since Thu, Mar 1, 2007
Q. How do I treat an oily stain on my granite or marble?A. For oily stains our favorite is acetone, which is available at any hardware or paint store. Forget your nail polish remover. Some of them contain other chemicals, and others contain no... Read More
marble needing acid washing for care
Viewed 26150 times since Thu, Aug 19, 2010
Q. A tile merchant told me that you re-seal polished marble yearly and after 2 to 3 years you have to have it acid washed. Considering marble for bathtub surround walls and floor. Is travertine any less care? Live in hard water area.     A. The... Read More
How do I clean the hard water marks in my Travertine shower?
Viewed 24096 times since Tue, Nov 17, 2009
Q: My 6 month old shower has a travertine shower pan and a combination of ceramic and travertine tile on the walls. There are hard water marks all over the tile and on the fixtures and I need to get them off. I have already tried some of the... Read More
Changing the Color of Marble... Is This Possible?
Viewed 23454 times since Tue, May 28, 2013
Q. Can I change the color of my pink marble top? I have a coffee table with a pink marble top about 30 years old. Love the table, but pink top is outdated. Would like to change the color of the marble. Can this be done? Is pink a naturally occurring... Read More
Crack In Newly Installed Quartzite Island Top
Viewed 21151 times since Tue, Mar 26, 2013
Q. Hi, the very first time I set a cutting board on the 6" hang over on my new sun gold quartzite island top, I noticed a crack 3 hours later. The crack extends 10" into the island top and also straight through the separate 2 1/2" beveled edge. This... Read More
Can I change the color or stain my travertine slate a darker color?
Viewed 20785 times since Fri, Jan 29, 2010
Q: I just purchased an extremely light colored travertine slate for my front room, but would like a richer, darker color for the slate. Since it has not yet been sealed, can the slate be "colored" or "stained" before it is installed? A: Are you... Read More
How do I remove a rust stain from my marble floor?
Viewed 18187 times since Thu, Mar 1, 2007
Q. How do I remove a rust stain on my marble floor? A. Rust is one of the most difficult stains to remove from marble, granite and other stone surfaces. Many of the rust removers available in stores can damage stone. We have found a great method for... Read More
Is it safe to use acetone to clean the haze off of my granite?
Viewed 18068 times since Sun, May 20, 2007
Q: I recently had ghibli granite countertops/backsplash installed and noticed a smearing/haze that looks like the granite was not thoroughly cleaned prior to being sealed. I took a rag and acetone and cleaned an area of the backsplash and resealed... Read More
How to remove white spots on marble
Viewed 17770 times since Thu, Apr 23, 2009
Q. I recently washed the mirrors about the marble or granite tiles with vinegar. Now there are spots on the tiles. Is there a way to remove these? It feels a little rough on the top of the spots as if the coating came off a bit. What can I do? A.... Read More
granite crack vs vein in granite countertops
Viewed 16768 times since Wed, Jun 2, 2010
Q. I just had granite countertops installed and after they left noticed what appears to be a crack running diagonally the full length and edge. you can see and feel it yet it is not so open as to see light. the contractor says it is a vein. how can... Read More
How To Remove Hard Water Stains and Etching on Soapstone
Viewed 15105 times since Sun, Jul 6, 2008
Q. I have hard water stains on my soapstone countertops. It is an extremely hard and dense green soapstone, not the softer black and white. The rings and cloudy sponge marks are driving me crazy. My fabricator oiled the countertops and said that they... Read More
How to remove calcium build-up on headstone
Viewed 14388 times since Tue, Oct 13, 2009
Q. How would I get rid of calcium buildup on a headstone? The primary surface is polished and where the engraving is it is rough. The calcium from the hard water has caused a buildup, especially in the rough area. What should I use to get the... Read More
How do I remove a burn mark on marble?
Viewed 13095 times since Tue, Dec 23, 2008
Q. We have marble / granite tiled floors and unfortunately a rug smoldered overnight and this has left scorch marks. Is there any remedy that isn't as drastic as replacing the now hard to find tiles? A. The good news is chances are it can be... Read More
How can I remove mud stains from Travertine patio?
Viewed 12266 times since Wed, Aug 6, 2008
Q. Hi! We have outdoor noce travertine - unsealed - on our pool patio deck. We had a "dog party" last week and one dog loved to swim. He repeatedly jumped in our pool and then ran through our plant beds, tracking mud all over our travertine. The mud... Read More
Is travertine a good choice for a bathroom shower?
Viewed 11674 times since Thu, Mar 1, 2007
Q. I am thinking of installing travertine tiles in my bathroom shower and would like to know if there are any problems with this type of stone in a shower stall and how difficult it is to clean? A. Travertine is essentially hard water deposits in... Read More
How to remove quartz burn mark (Cambria)
Viewed 11659 times since Sat, May 9, 2009
Q. Is there a way to repair a quartz (cambria product) burn mark? A. The problem with a burn mark in the Cambria (or any other engineered stone or Solid Surface) is the burn mark is in the resin in the material. That is what burned. Depending... Read More
How much does it cost to polish honed travertine?
Viewed 11643 times since Mon, Dec 21, 2009
Q: What is the average cost per sq ft for shining or polishing honed travertine in a large flat surface? A: Cost is going to vary on many factors. It will depend on how dull the floor is and how many steps will be needed to achieve the desired... Read More
How to remove white stains from rubbing alcohol dripping on saltillo tile.
Viewed 11264 times since Tue, Jan 6, 2009
Q. How can I remove white stains from rubbing alcohol dripping on my saltillo tile? The tile is sealed but the sealant probably needs to be redone.  A. The alcohol has removed the existing sealer. The best thing to do is to strip the existing... Read More
How do I remove a dish soap dispenser stain on granite?
Viewed 11034 times since Mon, Mar 10, 2008
Q. I just got a new granite kitchen countertop. I didn't know this, but my dish soap dispenser which I had near the faucet left a dark stain (circle) on the granite which is very noticeable. How can I get rid of this stain?  A. The soap has... Read More
How do I prepare a poultice & use it to remove stains?
Viewed 10689 times since Thu, Mar 1, 2007
Q. How do I create a poultice to remove stains? I know that to remove stains from my granite countertops that I need to make a poultice, but how do I do it?A. Here is how you do it:First, understand what a poultice is. It is simply a chemical or... Read More
Can enhancing sealant be removed?
Viewed 10532 times since Thu, Aug 21, 2008
Q. The installer of my granite countertop used a color enhancing and impregnating sealer.  I wish he would have asked if I wanted the deepened color. Is there any way to return the granite to the original color and then reseal with non enhancing... Read More
black spots on travertine shower
Viewed 10411 times since Mon, May 25, 2009
Q. My master bath was remodeled approx. 8 months ago and we used honed and tumbled travertine. It was professionally installed and moisture barrier was used in shower. Approx a month ago, I noticed a few black "dots" on the floor of the shower (they... Read More
How To Treat Both Organic and Inorganic Stains
Viewed 9931 times since Thu, Mar 1, 2007
Q. How do I treat an organic or inorganic stain?A. The chemical of choice for both organic and inorganic stains is hydrogen peroxide (30/40 volumes, the clear type – available at your local beauty salon. The one from the drugstore is too weak, at 3... Read More
Safety of Shark Steam Mop on Stone Floors
Viewed 9853 times since Wed, Aug 18, 2010
Q. Can I use a [Shark Steam Mop] to safely clean my new granite & marble floors?   A. Yes, you should not have any problem with the Shark Steam Mop. Just make sure there is no metal or plastic touching the stone since it could scratch.   Fred... Read More
Restoration of Crema Marfil
Viewed 9631 times since Fri, Mar 6, 2009
Q.  I have a new home (1 year old). I chose to have crema marfil marble installed in the master bath. The entire floor and the walk-in shower are crema marfil. Neither the installer or the contractor gave me any warning about care of the stone and... Read More
removing scratch marks from travertine floor
Viewed 9529 times since Fri, Aug 13, 2010
Q. i have a customer with a scratched travertine entry floor. She sanded out the scratch marks but now has honed/dull lines. She would like to do the repairs herself. Any suggestions. Can she work her way up using higher and higher grit sandpaper?  ... Read More
limestone with mold / mildew stains in grout joints.
Viewed 9497 times since Sun, Jul 11, 2010
Q. We have mold buildup in grout joints and surface has film on it. What is best to clean mold and remove film from surface?   A. There are several cleaners that will remove the mold but you must be careful to choose one that will not damage the... Read More
Removing etching from travertine table
Viewed 9266 times since Mon, May 25, 2009
Q. Hello I am looking for some help to correct water rings on our sealed travertine table. There are splash marks and rings where glasses were placed. This is a brand new table and I'm hoping to fix the rings before sealing the table with a... Read More
I think the cleaning company spilled toilet bowl cleaner on my black granite floor and it left a stain. What do I do?
Viewed 8920 times since Thu, Mar 1, 2007
Q. I think the cleaning company spilled toilet bowl cleaner on my black granite floor and it left a stain.  What do I do? A. There are several possibilities. One, it is possible that you have a stone that has been 'doctored.' Some less... Read More
How do you wax hone finished travertine floors?
Viewed 8736 times since Fri, Dec 26, 2008
Q. How do you wax hone finish travertine floors?  A. We do not recommend waxing travertine floors or any other stone floor for the following reasons: Waxes are topical coatings which are much softer than the stone and will mar and scuff easily.... Read More
How do I remove etching on limestone from cat urine?
Viewed 8576 times since Tue, Jan 5, 2010
Q: How can I remove etching that has formed on my Lagos Azul floor from cat urine? I cleaned it up pretty quickly but I see etching. A: Etching is the result of any acid coming into contact with the stone. Unfortunately the only way... Read More
Why are my marble walls turning white in my shower and how do I clean them?
Viewed 8005 times since Tue, Jan 12, 2010
Q: We purchased and had some beautiful light tan/beige marble installed on our master bathroom floor, 42" glass enclosed (2 sides) shower walls and tub enclosure. After five years, where we attempted to keep the shower walls clean, there is a... Read More
I have Ubatuba granite and it is filmy, looks dull and leaves water spots on it when I wipe it. How can I fix this?
Viewed 7814 times since Sun, Nov 16, 2008
Q.  I have Ubatuba granite & it is filmy, looks dull & leaves water spots on it when I wipe it. How can I fix this? A. It is not the stone itself that is the problem but something on the surface of the stone. It may be a dish soap residue... Read More
Excess Sealer on Travertine
Viewed 7113 times since Fri, Aug 29, 2008
Q. Your website and articles are extremely helpful. I now know that you don't have to seal travertine. Here is my problem; my employee applied sealer to filled travertine and didn't wipe off the excess. I spoke to a rep at the sealer company and used... Read More
Grout has stained lueders limestone
Viewed 7100 times since Tue, Aug 3, 2010
Q. We had a new lueders limestone fireplace surround installed. There are darker stripes on each side of all grout lines. Installer said grout was not acrylic, but grout did have some colorant. Stone has dried now three weeks and stains still present... Read More
Can ceramic tile be recolored?
Viewed 6992 times since Mon, May 7, 2007
Q. I am interested in buying a house but don't like the ceramic tile in the foyer and kitchen. It is a light color and I would like it to be darker. Can tile be recolored or only the grout? Tearing it up and replacing is out of budget right now... Read More
How do I take wax off a travertine floor?
Viewed 6829 times since Tue, Dec 30, 2008
Q. How do I take wax off a travertine floor? A. You will need to use an alkaline stripper / degreaser. Be careful to follow the instructions on the label. Fred Hueston Chief Technical Director, SurpHaces President, Stone Forensics Read More
What product can I use to enhance the color of my red brick fireplace?
Viewed 6828 times since Fri, Jun 13, 2008
Q. I have a red brick fireplace. I would love to enhance the color. Is there a product available for this? A. Yes. A color enhancing sealer will bring out the color, making it look like it does if you wet it. For more information contact your... Read More
What can we do to clean marble lobby floors in our various commercial buildings?
Viewed 6684 times since Sat, Sep 8, 2012
  Q. What can we do to clean marble lobby floors in our various commercial buildings? A. The yellowing and graying of certain Italian and Greek white marbles is a common problem that I see all over the world. There are several possible causes for... Read More
Is there a product that will remove water rings from a polished marble surface?
Viewed 6627 times since Thu, Dec 27, 2007
Q. Is there a product that will remove water rings from a polished marble surface? A. What are commonly mistakenly referred to as water rings are generally etch marks. Etching is actually surface damage caused by a chemical reaction from an acidic... Read More
How to remove stain from cork backed trivet on marble
Viewed 6550 times since Fri, Aug 13, 2010
Q. A cork backed trivet stained the marble. Can it be removed by one of your recommended products or methods?     A. Yes, you will most likely need to use a poultice that you can make, or you can use a stain sponge. Either way, it may take several... Read More
Can travertine be polished after it has been sealed?
Viewed 6385 times since Thu, Dec 25, 2008
Q. We recently had travertine cross cut Torreon placed in our kitchen foyer and hallway the floor was sealed by the installer. However we would prefer to have more of a shine to the floor then we presently have. Can we, now that the floor is sealed,... Read More
Color Cannot Be Removed From Slate
Viewed 6159 times since Sun, Apr 7, 2013
Q. The house was built in 1975, the entry and hall is the multi-color stone/slate typical of the 1970's There are faded red, dark gray, green-gray and light gray random shapes all with 90 degree corners. Can this floor be changed to a single... Read More
Can I remove etching from my natural stone?
Viewed 6025 times since Sat, Sep 5, 2009
Q. Can I remove etching from my stone? A. Maybe. If it is polished marble or travertine or onyx, then there’s hope. If it is hone-finished marble or travertine, or hone-finished slate (like a chalk-board), or mixed "granite" then you’d... Read More
The grout on my ceramic tile floor is discolored. I tried cleaning it, but the colors are now different. Is there a way to color the grout?
Viewed 5978 times since Sat, Sep 8, 2012
Q. The grout on my ceramic tile floor is discolored.  I tried cleaning it, but the colors are now different.  Is there a way to color the grout? A. Grout color sealing is a perfect solution for you. Most tile and grout cleaning companies offer this... Read More
How do I remove white stains from my black granite countertop?
Viewed 5931 times since Thu, May 17, 2007
Q. I have a black granite countertop that has white stains from what I believe to be olive oil. I thought it was lemon or tomato, however, checked it out on an extra piece, it is the oil. How do I get that up? It was sealed by the installer (about 2... Read More
Is there a cleaner that will remove the white stains from my marble coffee table?
Viewed 5755 times since Thu, Mar 1, 2007
Q. My marble coffee table has white stains that I cannot get rid of. Is there a cleaner to remove them? A. Unfortunately, what you are describing are not stains, they are acid etches. The stone has been chemically etched by the neutralization process... Read More
Polishing Unpolished Granite Edges
Viewed 5646 times since Tue, Dec 23, 2008
Q. I have already installed and grouted 12x12 granite for my kitchen counter top, BUT how do I polish the edge like the top (or at least close to). It seems to be a secret, I cannot find how to from the net. Please help! Thank you so much! A. This is... Read More
What can we do to make our front door steps less slippery?
Viewed 5576 times since Sat, Sep 8, 2012
There are several options for making the steps less slippery.  Option 1. The steps can be honed and the polish removed. The high-gloss shine will be gone, but the steps will be less slippery. This can be done by a qualified stone restoration... Read More
The shine on our travertine marble has not looked even since it was installed. The installer told us that this was characteristic of the stone. Is this true?
Viewed 5540 times since Sat, Sep 8, 2012
Q. The shine on our travertine marble has not looked even since it was installed. The installer told us that this was characteristic of the stone. Is this true? A. Your installer is correct. Most travertine contains many holes that are filled with a... Read More
How To Clean New Marble Surfaces
Viewed 5489 times since Thu, Mar 1, 2007
Q. My new marble floor has a white powder on it. It cleans up with water, but keeps coming back. Is there anything I can use to clean it off permanently? A. This is a common condition, especially if the floor is new. When the marble is installed, it... Read More
How to Remove Discoloration Caused By Hand Soap
Viewed 5446 times since Tue, Aug 1, 2017
Q. Discolored granite near sink. Darker near soap dispenser. It's obvious that we didn't seal it properly because it was perfect when it was installed 4 years ago. I tried doing couple DYI solutions to remove Paris of plaster w water... Read More
How can I get grout color stains out of my tumbled marble tiles?
Viewed 5323 times since Tue, Dec 23, 2008
Q. We tiled our backsplash with tumbled marble subway tiles. We DIDN'T seal the tiles first (DUMB MOVE). Then we grouted half the kitchen and found that not only did we hate the grout color but it colored our light tumbled marble stones a... Read More
What is the best way to fill holes in travertine tiles?
Viewed 5310 times since Thu, Mar 1, 2007
Q. What is the best way to fill holes in travertine tiles?A. One quick and effective way of filling holes in honed travertine is to squeeze some almond-colored caulking material in the holes. Fill in excess, push the filler in as deep as possible... Read More
Is there a low cost option to repair my marble table top?
Viewed 5287 times since Thu, Mar 1, 2007
Q. Is there a low cost option to repair my etched marble table top or do I have to have the whole (huge) surface sanded and re polished? A. If the etch is very deep you may have to call in a restoration professional. However, before you do that, you... Read More
What to do about holes in travertine tile
Viewed 5205 times since Tue, Dec 23, 2008
Q. We had travertine tile installed 1 1/2 years ago and I had a hole open up and it is gradually getting bigger and now a 2nd hole has opened up too. Don't know what has caused it? Need to know how to fix it? We had it sealed when it was done...... Read More
What is the best way to clean unfilled travertine?
Viewed 5117 times since Wed, Sep 16, 2009
Q. My unfilled, but sealed (with a lithofin product) travertine needs a good clean before resealing. What is the best technique for this? There is dirt in the holes, which is obviously worse in heavy wear areas. Thanks A. The best way to clean... Read More
Should I polish and seal my new marble flooring?
Viewed 5049 times since Tue, Nov 17, 2009
Q: Just had a new marble flooring installed (approximately 2500 sq. ft). Contractor did not mention polishing or sealing--job is now over..just told me to use water to clean the floor. I have since tried to find some info----do you recommend... Read More
Why does my marble look rough and dimpled?
Viewed 4976 times since Wed, Feb 28, 2007
Q. When I am polishing with a powder the marble gets a dull, wavy appearance and sometimes looks rough and dimpled. What’s going on? A. You are describing what is known as "orange peel." Orange peel is the result of using too much acid on the... Read More
How to remove calcium deposits on granite around the pool
Viewed 4947 times since Tue, Aug 3, 2010
Q. I have granite tiles around the hot tub and pool and there are calcium deposits forming on the grout areas and the tile is dull. Can I clean and restore it myself and then seal it?   A. It may be possible to clean and restore it yourself... Read More
How do I fill holes in my travertine tile?
Viewed 4893 times since Fri, Aug 22, 2008
Q. I have travertine tile with some holes in the tile and would like to fill them in. Is there any material other than putting the grout into the holes to file them? What is the best material to use so that the holes that are filled do not have to be... Read More
How to Treat Juice Stains on Pietra Cardosa
Viewed 4881 times since Sun, Apr 22, 2007
Q. Hi, there are gray spots where lime juice spattered on my Pietra Cardosa counters. How can these spots/stains be removed? A. What you are describing are etch marks as a result of the acid from the juice. If the damage is very severe, you'll... Read More
How to Remove Residual Acid Cleaner
Viewed 4840 times since Sat, Sep 8, 2012
Q. We installed a marble shower wall, and the contractor used an acid to clean it. We had it professionally repolished, but it keeps getting etched after we take a shower. What’s causing the etching and how do we correct it?   A. If you are... Read More
How and When to Seal/Reseal Granite
Viewed 4838 times since Thu, Mar 1, 2007
Q. I am confused about if and when to seal / reseal my granite countertop. Do I need to have an expert do the sealing and if not what product should I use? How often should granite be resealed?A. First off, understand that contrary to what you may... Read More
New tile and mosaic glass tile around bathtub enclosure. Should this new installation be sealed?
Viewed 4780 times since Thu, Feb 5, 2009
Q. I recently installed new tile and mosaic glass tile around my bathtub encloser. should this new installation be sealed. A. Typically glass does not need to be sealed since it is not porous. However if you used cementious grout you may want to... Read More
How do I remove excess mineral oil from the surface of soapstone?
Viewed 4738 times since Wed, Feb 28, 2007
Q. I know that I can use mineral oil on my soapstone to age or give a nice patina to my soapstone, but how do I remove the excess mineral oil from the surface of the stone? A. To remove excess mineral oil from soapstone, you could use denatured... Read More
Dark stain on granite shower seat
Viewed 4731 times since Thu, Oct 1, 2009
Q. There are dark areas on my new granite seat in the travertine shower stall. I've been trying to dry out the areas with a fan and a hair dryer over a week, but they haven't returned to the normal color. How long should I wait for the... Read More
We have a polished travertine table where someone spilled salsa. We wiped it off right away but the finish has been dulled. What can we do to repair it?
Viewed 4708 times since Thu, Aug 21, 2008
Q. We have a polished travertine table where someone spilled salsa. We wiped it off right away but the finish has been dulled. What can we do to repair it? A. What you are describing are not stains, they are acid etches. The stone has been... Read More
How To Clean Hard Water Stains on a Granite Vanity Top
Viewed 4539 times since Thu, Aug 21, 2008
Q. Do you know of a product that will get rid of the hard water stains on my granite vanity top (it's really bad around the faucet fixtures)? I look forward to hearing from you. A. A good quality, stone safe soap film remover will be... Read More
tumbled crema marfil floor etched
Viewed 4515 times since Wed, Sep 16, 2009
Q. Hi, I have a tumbled crema marfil kitchen floor. It is 5 years old. It appears to hold the dirt in cracks that appear to have increased over time. When I have the floor steamed cleaned it looks really great but months later it becomes so dirty... Read More
My house cleaning service may have used an acid-based bathroom cleaner on my marble vanity top and caused damage. Can this be fixed?
Viewed 4505 times since Sun, Jul 6, 2008
Q. My house cleaning service may have used an acid-based bathroom cleaner on my marble vanity top and caused damage. Can this be fixed? A. If the damaged area is small and not too severe, you can try to fix it yourself with a quality marble polishing... Read More
Hard water stains in shower
Viewed 4497 times since Sat, Dec 27, 2008
Q. We moved into a new house 6 months ago that has a shower stall made with 4x4 tumbled travertine tiles. We live in Phoenix where the water is pretty hard and the stone is getting a hazy white appearance to it most likely from the hard water. We... Read More
How To Remove Etching on Marble
Viewed 4479 times since Thu, Aug 21, 2008
Q. A cup of lemonade was left on my marble vanity and leaked. It completely etched the spot - the sealer did nothing to prevent this. How can this be repaired?  A. Unfortunately, no sealer in the world would have done anything to prevent this from... Read More
Marble Stairs Need Slip Treatments For Safety
Viewed 4405 times since Tue, Mar 26, 2013
Q. The church stairs in our sanctuary are visually difficult for our aging population, and we want to install something that will prevent fall hazards but be more aesthetically pleasing than black grit tape. The sanctuary is designed with a total six... Read More
Will Acetone Remove the Seal on Granite Countertops?
Viewed 4303 times since Fri, Mar 1, 2019
Q. We have hairline scratches in our Granite vanity counter top that look like it has just scratched the seal and not the stone. Will Acetone remove the sealer so we can verify, fix and reseal the area? Also what Acetone would be recommended for... Read More
How to Remove Excess Penetrating Sealer
Viewed 4290 times since Sat, Sep 8, 2012
Q. We just sealed our marble tile with a water-based sealer. There is now a light, rainbow-like film on the surface of the tile. I have used every cleaner I could purchase to try get it off, but it won’t budge. Any suggestions?   A. Sealing... Read More
We are installing 12 X 12 travertine in a bathroom. Can you recommend sealer and cleaning products?
Viewed 4283 times since Fri, Jun 13, 2008
Q. We are installing 12 X 12 travertine in a bathroom. Can you recommend sealer and cleaning products? A. Travertine is a great choice for your bathroom. I would like you to download and read our free Stone and Tile Care Guide. It will answer all of... Read More
Marble tile etched
Viewed 4254 times since Mon, May 18, 2009
Q. I recently laid out 30 sq feet of marble tile in an entry way. The tile originally was of a high gloss polished look. After the grouting I had a persistent grout haze that would not go away. The instructions on the grout said to use vinegar and... Read More
Powdery residue on limestone despite many washings
Viewed 4237 times since Tue, Dec 23, 2008
Q. Our installer grinded off the top layer of our limestone floor and since then we have repeated powdery residue on limestone despite numerous washings and sealings/impregnatings. Why is this and can this be fixed as I don't want to have white... Read More
My son spilled apple juice on my new limestone floor and now there are marks. Can this be fixed?
Viewed 4223 times since Thu, Mar 1, 2007
Q.  My son spilled apple juice on my new limestone floor and now there are marks. Can this be fixed? A.  Limestone is extremely sensitive to acids and most likely the dull spots are where the acids in the apple juice have now etched the stone.... Read More
Gray Limestone that continuously stains from wine, juice, etc.
Viewed 4207 times since Thu, May 27, 2010
Q. We have been doing work in a hotel with over fifty rooms. They have gray [limestone] countertops for their in-room bars and the same stone for their large bathroom floors. They want a polished finish on the countertops and a matte (non-slip)... Read More
Hi, I need to do something about dingy looking grout in a commercial setting. I have heard that there are several manufacturers of colored grout seal. I would be interested to get any input on this product and if there are some that are better than o
Viewed 4185 times since Sat, Mar 20, 2010
I personally recommend Grout Perfect (www.groutperfect.com) though there are many out there. It is a superior product, easy to use ,and has benefits that go beyond just looking pretty, such as constant acting mildewcides and more. Fred... Read More
How can one remove hard water deposits (probably from calcium) from granite?
Viewed 4170 times since Thu, Dec 25, 2008
Q. How can one remove hard water deposits (probably from calcium) from granite (specifically Emerald Pearl)? A. We suggest that you first try a soap film remover. It will remove not only film, but hard water deposits without damaging the polished... Read More
Use of neutral cleaner on black leather countertop.
Viewed 4169 times since Tue, May 28, 2013
Q. Can I use neutral stone cleaner on my black leather countertops?   A. By black leather countertops are you referring to the leather-look treatment on your natural stone countertops? If so, then yes, of course, a quality neutral cleaner for stone... Read More
marble soot stain
Viewed 4168 times since Tue, Feb 3, 2009
Q. My fireplace surround is a honey colored marble which has become stained black from what I assume is smoke/soot from building fires in it. These stains appear to be below the surface, that is to say that the marble retains its sheen and most of... Read More
Is there any harm in not having my limestone floor restored right away?
Viewed 4162 times since Thu, Mar 1, 2007
Q. Is there any harm in not having my limestone floor restored right away?A. If you are considering restoration, the cost would be a lot less to fix a small area rather than waiting until the entire floor is in need of work. Contact your... Read More
How to seal marble countertops
Viewed 4140 times since Mon, Jun 7, 2010
Q. I have been told by my contractor (retirement home) that I can use marble tile for the counter tops in my kitchen. And, that it is up to me to 'seal' the tile & grout. Can you give me any information as to what to do & what to... Read More
What Product We Recommend To Clean Natural Stone
Viewed 4128 times since Sun, Apr 14, 2013
Q. Hello. I have just built a new home. I have Crema Alara Marble in the kitchen and foyer floors, slate in my mudroom and travertine in my bathrooms. All have been professionally sealed. I do not use any chemical cleaners. Is water and a microfiber... Read More
I just had my honed travertine floors installed last week and I do not want a very glossy finish. How long does the enhancer last?
Viewed 4117 times since Thu, Mar 1, 2007
Q. I just had my travertine floors installed last week, is honed finished, but I do not want a very glossy finish. How long does the enhancer last?A. How long the color enhancer lasts depends on how much traffic it sees and how it is cleaned and... Read More
Is pricing an indicator of the quality of stone restoration services?
Viewed 4110 times since Thu, Mar 1, 2007
Q. How do I know if the higher priced contractor is ripping me off or if the lower priced one knows what he is doing?A. Ask the higher priced stone restoration contractor why the price is higher. The contractor should be able to justify the reason... Read More
I have travertine floors installed in my house and I need to know what is the best way to go with polishing this type of floors?
Viewed 4095 times since Thu, Mar 1, 2007
Q. I have travertine floors installed in my house and I need to know what is the best way to go with polishing this type of floors?   A. How old is the installation and is the finish polished or a hone finish? In all honesty, you could try the... Read More
Why does black granite fade?
Viewed 4083 times since Thu, Mar 1, 2007
Q. Why does black granite fade? A. The answer is, black granite should not fade. Black granite imported from Asia is sometimes doctored with dyes and oils to darken the surface. The fading is nothing more than the dyes and oils being removed. You can... Read More
Why are there stains on new limestone floor?
Viewed 4069 times since Sat, Mar 31, 2007
Q. I bought lagos azul limestone back in December and it is getting installed in sections. I would greatly appreciate it if you could help me. I am hoping you might know a solution or can refer me to someone. My kitchen contractor installed the tile... Read More
Should I seal my natural stone surfaces in my new bathroom?
Viewed 4037 times since Thu, Aug 21, 2008
Q. I'm totally confused and need help. I'm looking to redo my bathroom and getting different answers on the use of stone tiles for the bathroom and shower. I have been told everything from it is very easy to seal and should only to be... Read More
What is the best way to remove excess traverfill from tile?
Viewed 4030 times since Tue, Dec 23, 2008
Q. Travertine floor was cleaned and holes filled w/ dia-glo traverfill. I used razor blade but what is the best way to remove the excess that got on tile? Just buff out then hone and seal? Thanks! A. If the travertine is polished you can polish with... Read More
How do I protect and maintain my calcutta gold stone?
Viewed 4019 times since Mon, Dec 22, 2008
Q. How do I protect and maintain my calcutta gold stone? A. I am going to recommend that you read our Stone and Tile Care Guide. It is a comprehensive guide that you will want to read and keep on hand. It covers everything from routine cleaning to... Read More
What would be a suitable color enhancer for my honed black granite tiles?
Viewed 3997 times since Sun, Jun 22, 2008
Q. What would be a suitable color enhancer for my honed black granite tiles? A. Brian Yager (http://www.desertstonecare.com) who we consider to be an expert in color enhancing suggests one of two products as a color enhancer: Enrich and Seal from... Read More
How do I apply a poultice to remove a stain?
Viewed 3991 times since Thu, Aug 21, 2008
Q. How do I apply a poultice to remove a stain?A. How to Make and Apply a Poultice: Before you attempt to remove a stain, it is extremely important to know what has caused it. For reference see our Stone and Tile Care Guide. If you have questions,... Read More
How can I tell if my natural stone needs to be sealed?
Viewed 3990 times since Wed, Feb 28, 2007
Q. How can I tell if my natural stone needs to be sealed?A. There is a good rule of thumb to find out if your marble, granite, travertine, or other natural stone should be sealed. Spill some water on it and wait for approximately half an hour, then... Read More
Is there any way to get glue stains out of terrazzo?
Viewed 3977 times since Thu, Mar 1, 2007
Q. Is there any way to get glue stains out of terrazzo?A. Unfortunately, no. The only possibility would be to try poulticing the stains with a potent paint stripper based on Methylene Chloride. But the quantity of the stuff involved would permanently... Read More
What is the recommended maintenance program for marble flooring?
Viewed 3971 times since Thu, May 27, 2010
Q. Greetings, On commercial sites, such as a restaurant or main entrance lobby of a concert hall. Initially it will be clean, but afterwards. What is the recommended maintenance program and how often? What product and steps are recommended.   A.... Read More
etch spots on polished travertine
Viewed 3965 times since Thu, Jan 15, 2009
Q. Is there any way to bring back the shine of dull spots on polished travertine? The cat threw up and we didn't discover it until the next morning. Then our son sprayed some floor cleaner on it and didn't get it all up so there are dull... Read More
How many applications of sealer are needed on granite or other porous stones?
Viewed 3951 times since Wed, Feb 28, 2007
Q. I understand that some stones are more porous than others and one application of sealer/impregnator may not be enough. But how will I know?A. On granites, at least two applications of sealer are recommended, with at least two hours in between... Read More
How can I remove what looks like water stains from my new polished travertine floors?
Viewed 3939 times since Mon, May 7, 2007
Q. Hello-we recently moved into a brand new construction home with polished travertine tile floors. In general the tiles look good but there are areas that have what look like water spots that I cannot clean! I purchased a spray stone cleaner, but it... Read More
I have a granite top on our bar with several "ring stains." Can I use a marble polishing compound to polish them out?
Viewed 3937 times since Tue, Dec 23, 2008
Q. I have a granite top on our bar with several "ring stains." Can I use a marble polishing product for polishing them out? A. A marble polishing powder or compound can sometimes be used and shouldn't do any harm. However, you may need to use a... Read More
How do I restore my polished marble?
Viewed 3905 times since Thu, Mar 1, 2007
Q. How do I restore my polished marble? It has become very dull. A. Marble is a relatively soft stone. A accumulation of scratches over time can dull the polish. Etching, the whitish marks left on a stone's surface after an acidic substance has... Read More
How do I clean zero grout lines on travertine tile floor?
Viewed 3902 times since Mon, Jun 7, 2010
Q. I have a large space covered in dull travertine tile which i am planning to polish and seal. There is a zero grout which has become very dark. how can i clean the grout without damaging tile?   A. There are several alkaline grout cleaners that... Read More
How to Remove and Prevent Hard Water Deposits
Viewed 3897 times since Sat, Sep 8, 2012
Q. We have a terrible problem with hard-water deposits in our ceramic tile shower. We were told that installing a water softener would solve this problem. What is your recommendation?   A. I definitely agree, that a water softener will resolve the... Read More
How to Know if Your Stone Needs Sealed
Viewed 3887 times since Thu, Mar 1, 2007
Q. I've heard some people say that all stone should be sealed. Others say this isn't the case. How do I know if I should seal my countertop? A. This is a tricky question. Why? Because not all stone was created equal. Add to that the fact... Read More
Help! My cleaning lady spilled diluted bleach or something that etched my Crema Marfil marble.
Viewed 3878 times since Thu, Aug 21, 2008
Q. Help! I think my new cleaning lady might have accidentally applied diluted bleach (but I'm not sure) to my Crema Marfil countertop. It has a white film and seems to have lightened the color of the countertop in some parts. Is there anything I... Read More
I accidentally left a bottle of vinegar/water on my marble vanity and it caused some etching. Can I fix this?
Viewed 3874 times since Thu, Aug 21, 2008
Q. I accidentally left a bottle of vinegar/water on my polished marble vanity and it caused some etching. Can I fix this? A. Essentially an etch is damage to the stone. If it isn't too severe (it's not so rough you can feel it with your... Read More
Travertine stained with mud
Viewed 3858 times since Tue, Dec 23, 2008
Q. In response to your follow-up question about our travertine patio stained with mud, our patio travertine is directly on dirt. I will try a tile and natural stone cleaner as you suggested and hope for the best! Our travertine does have the wet look... Read More
What is the average cost for stone restoration?
Viewed 3847 times since Tue, Dec 23, 2008
Q. What is the average price for stone restoration?   A. There are so many variables that will factor into the equation that it would be impossible to answer with any blanket statement. Does the surface need to be ground? Honed? Polished? Is it one... Read More
How to clean porcelain with heavy buildup of scum.
Viewed 3846 times since Thu, Jan 1, 2009
Q. I have 2" x 2" porcelain tiles for my shower floor. It accumulates a dark soap scum, etc. sticky buildup that is hard to remove. A regular scrub brush does not cut through to clean the tile. What products/tools are the best and safest to use. I... Read More
How can we remove soap scum and fix marble chips on marble sink?
Viewed 3845 times since Tue, Dec 23, 2008
Q. We have two marble bathroom bowls that have soap scum on them. The bowls also have some chips on the surface. A. A good quality soap scum remover should be able to solve the problem (assuming the problem is, in fact, soap scum), but the chips... Read More
DIY Grout Sealing For Ceramic Tile Shower
Viewed 3832 times since Sat, Sep 8, 2012
Q. What can I use to seal the grout on my ceramic tile shower walls and is this something I can do myself?   A. Many brands of grout sealer are available for this purpose. Most sealers are easy to apply, but it is very important make sure the grout... Read More
Can cement tiles or ceramic tiles be installed on top of Corian or Avonite?
Viewed 3800 times since Wed, Jun 2, 2010
Q. Can cement tiles or ceramic tiles be installed on top of Corian or Avonite? I am restoring a kitchen on a tight budget, and I prefer to cover the existing countertops vs rip out and replace.   A. Yes, you can install them directly over the Corian... Read More
How do I care for my newly installed floors?
Viewed 3779 times since Wed, Feb 28, 2007
Q. How do I care for my newly installed floors?   A. The best thing to have done to a brand-new polished stone floor is a detailing job by a properly trained janitor, or a professional stone refinisher. Detailing means deep-cleaning every square... Read More
Efflorescence - Removal and Prevention
Viewed 3779 times since Tue, Dec 23, 2008
  Efflorescence - Removal and Prevention   By Frederick M. Hueston www.stoneforensics.com The crystallization of soluble salts in Historic masonry causes severe deterioration of the substrate. This crystallization is called... Read More
How do I clean my travertine and granite counters?
Viewed 3726 times since Fri, Nov 20, 2009
Q: We are preparing our house for sale and have installed beautiful granite counters in the kitchen, and what our installer tells us is Travertine in the bathroom on a ready-made cabinet. The granite was professionally sealed and is a wonderful... Read More
How do I remove rings, left from glasses, from marble?
Viewed 3723 times since Tue, May 15, 2007
Q. We recently bought a polished marble top bar for our rec room. My daughter had some friends over and the glasses (probably had soda in them) they placed on top of the marble left ring marks on the marble. Obviously the marble has not been sealed,... Read More
faded granite
Viewed 3712 times since Mon, May 18, 2009
Q. I have a granite table with a lacquer finish that has been removed. With the use of silica sand to smooth it and Clorox and water to clean it, the grey, silver and black faded to a much lighter color. I heard to darken it, you can use a dye resin.... Read More
How do I clean my shower grout?
Viewed 3683 times since Wed, Jun 4, 2008
Q. How do I clean my shower grout? A. Many of the shower and grout cleaners on the market can remove not only the grime, but the top layer of the grout as well. This creates bigger holes for hard water, soap scum, and bacteria to hold onto, so you... Read More
Should we use marble or granite for the floor and vanity top in our master bath?
Viewed 3675 times since Sat, Sep 8, 2012
  Q. Should we use marble or granite for the floor and vanity top in our master bath? A. First you need to determine how often and how heavily the bath will be used. Black marbles are typically soft, easily scratched and sensitive to acids. However,... Read More
Cleaning Marble - Etching, Rings and Damage on Marble Surface
Viewed 3631 times since Tue, Dec 23, 2008
Q. I have a marble countertop in my bathroom. In a panic I put comet on a stain and took the finish off. How can I get the finish back? Also, I have a few ring marks. How get I get rid of them. Thank you Evelyn A. If the damage to the surface is not... Read More
How To Maintain Newly Refinished Floors
Viewed 3630 times since Wed, Feb 28, 2007
Q. I just had my floors refinished, how do I maintain them?   A. There are several things you want to avoid when maintaining your floors, as well as some of the best practices for floor maintenance:    Don't use stone soap. Don't damp... Read More
I have tried to remove a stain but it still shows up. What should I do next?
Viewed 3629 times since Thu, Mar 1, 2007
Q. I have tried to remove a stain but it still shows up. What should I do next? A. If a stain is still present, a chemical poultice may have to be applied. Avoid using chemicals of any kind until you know which chemical cleaner to use. Certain... Read More
I recently had a scratch removed from my stone, but now I see a divot. Can this be fixed?
Viewed 3629 times since Fri, Mar 2, 2007
Q. I recently had a scratch removed from my stone, but now I see a divot. Can this be fixed? A. What happened is when the contractor removed the scratch, the diamond pad wasn't positioned flat and consequently left the divot. The good news is... Read More
Can you recommend a good sealer for my granite?
Viewed 3609 times since Thu, Aug 21, 2008
Q. Can you recommend a good sealer for my granite? A. You will first want to determine, do you want the color to remain the same or are you looking to enhance (i.e. deepen) the color of your stone? If you are looking to seal the stone without... Read More
Can you recommend a grinder/polisher that will work and has enough rpms for using MB Stone Care MB-12?
Viewed 3606 times since Thu, Dec 27, 2007
Q. Can you recommend a grinder/polisher that will work and has enough rpms for using MB-12? A. Most of our PROS use and recommend the Flex, Makita or Stonecare PRO Signature right angle grinder. Read More
Cleaning mineral deposts on marble
Viewed 3604 times since Wed, Sep 16, 2009
Q. I am wondering how to clean the marble step into our bathroom shower. It has a lot of dark brown crud -- I'm assuming it's mineral deposits -- that have built up over the years where the aluminum frame of the shower door meets the marble... Read More
Concrete counter top
Viewed 3602 times since Sat, Dec 20, 2008
Q. Do you have products that will work on concrete? A. Are you a homeowner or a maintenance professional? Are you looking for general cleaning products or something else? We can recommend something specific with more details, but in general, we... Read More
How should I seal my limestone floor?
Viewed 3596 times since Fri, Aug 22, 2008
Q. How should I seal my limestone floor? A. Select a quality sealer for stone. Ask your professional stone and tile restoration contractor for recommendations. Initially, three applications or more may be required to seal the stone. To determine... Read More
Hot plate left brownish / black mark and white ring on marble top.
Viewed 3557 times since Tue, Aug 3, 2010
Q. A plate from the microwave was placed on a polished brownish/black marble table top and left a whitish ring, its smooth to the touch...can it be repaired to remove the ring? A. It is possible to repair, but the question is whether you can do it... Read More
Creama Marfil Light Etching
Viewed 3552 times since Fri, Mar 6, 2009
Q. Hello - I'm a handy homeowner looking to repair what appears to be wrong leaning material etching (and kids toothpaste "misses") from my 18 month old crema marfil vanity top. I looked at several of your products and it looks like I need one... Read More
How should I care for my natural stone floors?
Viewed 3520 times since Wed, Feb 28, 2007
Q. How should I care for my natural stone floors? A. First, invest in quality cleaning tools. A cleaning chore—any cleaning chore—is never a matter of a cleaning product only. The implements—cleaning rag, paper towel, scrubbing... Read More
How can I find out if I need to seal my stone?
Viewed 3492 times since Thu, Aug 21, 2008
Q. How can I find out if I need to seal my stone? A. To find out if your stone should be sealed, spill some water on it and wait for approximately half an hour, then wipe it dry. If the surface of the stone did not darken where the water was, it... Read More
Are you aware of whether stripper would damage/weaken the grout between the tiles?
Viewed 3479 times since Fri, Aug 22, 2008
Q. Are you aware of whether stripper would damage/weaken the grout between the tiles? A. Yes, it is possible for certain types of strippers to ruin grout over time if they are continually used. You can use them but just make sure that the floor and... Read More
Should I use the enhancing sealer followed by regular water based sealer?
Viewed 3475 times since Fri, Mar 2, 2007
Q. Should I use the enhancing sealer followed by regular water based sealer? A. No. You will want to use one or the other. If you want to enhance the colors, use an enhancing sealer.   Fred M. Hueston Chief Technical Director www.stoneandtilepros... Read More
Where can I find information about caring for my stone?
Viewed 3427 times since Sun, Jul 6, 2008
Q. Where can I find information about caring for my stone? A. You can always count on SurpHaces.com to be a source for information on caring for your marble, travertine, granite, onyx, limestone and other natural stone. You may also want to download... Read More
What is stone sealer?
Viewed 3426 times since Fri, Apr 4, 2008
Q. Can you please provide some definition of Sealer for Stone?A. Excellent question! For starters, when referring to stone, the word sealer is wrong. Well, technically it is not, but the reason that it is wrong is because sealers for stone are... Read More
How should I perform routine maintenance for my granite countertops?
Viewed 3420 times since Sun, Mar 30, 2008
Q. How should I perform routine maintenance for my granite countertops? A. Granite countertops will give you a lifetime of easy to maintain elegance if you use the right products. Don't use the wrong products. Be sure that you follow some simple... Read More
Marble Slab
Viewed 3419 times since Thu, Feb 5, 2009
Q. Hello, I have a 2'x3' piece of white marble and some black marbling in it along with what looks like shiny glistening stuff in it. It is not shiny for it's in its natural state. It has been out in the weather for a long time. It... Read More
Will steel wool mess up the finish on my chrome fixtures?
Viewed 3413 times since Thu, Mar 1, 2007
Q. Will steel wool mess up the finish on my chrome fixtures? A. Play it safe and use something specific for cleaning chrome. Read More
limestone tile cleaner
Viewed 3403 times since Thu, Jan 15, 2009
Q. What is the best cleaner to use on limestone floors? The floors in my bathroom are starting to look very dirty, with grayish marks and spots all over. A. It sounds like your floors have been etched -- probably by using an acid based cleaner. Many... Read More
How To Repair Etching on Italian Marble
Viewed 3384 times since Thu, Aug 21, 2008
Q. I have Italian Marble in my foyer and my daughter spilled orange juice on it and etched it. Can it be fixed or does it need to be replaced? A. In most cases, light etching can be fixed by using a marble polishing powder or compound and following... Read More
I applied a sealer twice, but the stone still darkens. Should I seal it again?
Viewed 3380 times since Fri, Mar 2, 2007
Q. I applied a sealer twice, but the stone still darkens when it gets wet. Should I seal it again? A. If your stone still darkens when your pour water onto it (rather than just beading up), then it should have another application of sealer. Some... Read More
Emerald Pearl and Black Galazy
Viewed 3357 times since Mon, Feb 23, 2009
Q. I have Emerald Pearl in my kitchen and Black galaxy in my bathroom. Both are dull not shiny. When you wipe them with a wet cloth they look GREAT as soon as they dry dull. I want them to look shiny like a sheet of glass How can I do this??? A.... Read More
When will I know if it is time to reseal my granite?
Viewed 3351 times since Wed, Feb 28, 2007
Q. When will I know if it is time to re-seal my granite?A. To find out if your granite or other natural stone is still adequately sealed, spill some water on it and wait for approximately half an hour, then wipe it dry. If the surface of the stone... Read More
How to eliminate cat urine smell from carpet
Viewed 3319 times since Tue, Feb 3, 2009
Q. My cat peed on the carpet, and it soaked thru to the concrete. The advice I've gotten included dousing the area with a water/bleach combination, "Enzyme D" product, or soaking the area with hydrogen peroxide then painting over it with Kilz... Read More
We have a stone building (circa 1900) that is in dire need of cleaning. What is the best time of year to schedule cleaning?
Viewed 3314 times since Sat, Sep 8, 2012
This will depend in which climate your building is located. If located in the northern hemisphere never schedule cleaning during the winter months since freezing temperature can cause the stone to spall. The best times are in late spring or early... Read More
How do I get that honed, old look on polished marble?
Viewed 3295 times since Tue, Dec 23, 2008
Q. I recently (last week) had white calacata gold marble installed in my house (2nd home). The marble was SUPPOSED to be honed before they installed it. I am sick...it is very shiny...and I want the dull, old look. Is there any way to achieve this... Read More
Remove faux finish - quote
Viewed 3288 times since Fri, Sep 25, 2009
Q. Hi all, I would like to get a quote to fix a coffee table, pure travertine. The coffee table has a lot of scratches and cracks. The size of the travertine is 145cm length and 75cm width and 45mm thick. Please let me know how much it would cost to... Read More
Polish Crema Marfil versus honed finish
Viewed 3286 times since Tue, Aug 3, 2010
Q. I have a client that has crema marfil tile throughout the bottom floor of their house. When purchasing the floor they were never made aware that you could get either polished or honed. I believe they got honed. Is there a process or way to achieve... Read More
How to Contact a Professional Stone and Tile Restoration Contractor
Viewed 3270 times since Tue, May 8, 2007
Q. I Need the name of a professional stone restorer in the Denver Colorado areaA. If you do need the services of a stone and tile restoration PRO anywhere, contact us.  Read More
How can I remove some spill spots on kitchen marble floor?
Viewed 3263 times since Tue, Aug 3, 2010
Q. I see some spots on my newly installed kitchen marble floor. I think something was spilled but I am not sure what. What is the best steps I can take to remove these spots?   A. If these spots are dull etch marks from someone spilling something... Read More
What daily cleaners are available for my stone?
Viewed 3234 times since Mon, Feb 22, 2010
Q: I'm trying to determine what products to purchase for a travertine shower with pepple floor, and a marble countertop. How often is stone-safe cleanser intended to be used? And what is the difference between pH neutral cleaner and other stone... Read More
Iron stains and stones
Viewed 3229 times since Tue, Dec 23, 2008
Q. The floor of my shower stall is covered with grouted sliced stones on mesh. The contractor sealed the floor with a "wet-enhancing" sealer about 3 years ago. I've noticed that the lighter stones have become rust-colored. (We have hard water... Read More
Spa Tile Restoration
Viewed 3226 times since Tue, Jan 5, 2010
Q: I had my ceramic tiles acid washed with a mix of 2 parts muriatic acid and 2 parts water. It cleaned up heavy  clacification but tiles remain  smokey  and cloudy. Do I have options to improve the finish other than polishing? Would a... Read More
flexible grout
Viewed 3203 times since Mon, Aug 3, 2009
Q. I have used grout with a silicone additive on travertine flooring which is laid over heating. Unfortunately the grout has dried rapidly so I have not been able to wipe it off as I normally would. Please can you recommend a cleaning product or... Read More
How do a properly clean and polish marble floors?
Viewed 3197 times since Sat, Apr 28, 2007
Q. I own a janitorial company. Can you walk me through a marble floor cleaning job of 1,100 sq.ft. using your products. I will purchase everything needed for the work from you. A. There is no simple answer for this question. For routine cleaning of... Read More
How can I prevent stains from occurring on my stone?
Viewed 3184 times since Thu, Aug 21, 2008
Q. How can I prevent stains from occurring on my stone?A. If your stone is porous, it can absorb liquids. In this case, you will want to make sure to have it sealed properly with an impregnating sealer. Sealers for stone are designed to fill the... Read More
How do I treat a metal stain?
Viewed 3146 times since Thu, Mar 1, 2007
Q. How do I treat a metal stain?A. For metal stains, our favorite is a white powder (to be melted in water), which is available at fine hardware stores all over the country under the trade name of "Iron-out." Read More
Can you polish Mexican pavers?
Viewed 3141 times since Fri, Dec 26, 2008
Q. Can you polish Mexican pavers? A. No. Mexican pavers typically have a patina applied at the factory. This patina is very thin and any attempt at polishing could remove it. I would recommend if you want it to shine apply a topical coating made for... Read More
Stone polish dried in grout
Viewed 3024 times since Thu, Oct 22, 2009
Q. I have a Limestone tile and someone let the polish dry in the grout. How can I remove the polish from the grout? The grout was not sealed. The product was granquartz stone polish. A. Try applying a neutral cleaner to the grout where the polish... Read More
Why are there white marks on my veneer stone? Can I remove them?
Viewed 1994 times since Wed, Apr 25, 2007
Q. Five years ago we built a home with a stone veneer front. We had water problems the first 4 years where water was leaking into several rooms and the basement coming from the front of the house. The stone was removed and replaced a couple of times ... Read More
Why are there water streaks on my granite?
Viewed 1725 times since Mon, Jun 15, 2020
Q.  Hi. I just had a question about being able to remove some water stains on a granite countertop. I worked in August on two tables, which are granite and the white, somewhat sparkly you know, on it. It seems like they were retaining the water... Read More
What To Do About Color Variation In Marble Tiles
Viewed 1458 times since Fri, Jul 26, 2019
Q. Hi, we have a penny marble tile backsplash in our new house. In the splash back there is quite a noticeable variation where four lighter sheets of penny marble have been installed. We are aware that best solution would be to remove the tiles and... Read More
Will the cold cause my stone to crack?
Viewed 1436 times since Wed, Feb 28, 2007
Q. Will the cold cause my stone to crack, or is there some way to treat it to prevent this? A. Being natural, no two stones are going to have the exact same characteristics. That being said, freezing temperatures alone do not affect stone. What... Read More
How To Polish An Onyx Marble Desk Set
Viewed 1210 times since Fri, Sep 6, 2019
Q. I bought an onyx marble pen and pencil set that had an engraving plaque on it. I removed it and of course dulled the shine when trying to clean the glue off. Any way to restore this to new? It is an old Scheaffer marble desk set. The slab is about... Read More
Can Acrylic Be Stripped Off Marble Floors?
Viewed 1182 times since Fri, Sep 6, 2019
Q. Can acrylic be stripped off marble floors? A. Yes, acrylic or any sort of topical coating can be stripped off of a marble floor. However, the process can be problematic, so it is not advisable to attempt this as a do it yourself project. Stripper,... Read More
Product Recommendation for Routine Cleaning of Natural Stone Shower
Viewed 1045 times since Sun, Dec 1, 2019
Q. We have a new home with black limestone in the master bathroom shower. I am looking to make a DIY cleaner for routine cleaning of the stone. Do you have a recipe or suggestion of products to use to make the cleaner? A. DIY cleaners can be... Read More
Can Porous Granite Be Refinished?
Viewed 991 times since Fri, Sep 6, 2019
Q. Our dark granite counters are smooth but porous. No amount of cleaning, polishing, sealing leaves a lustrous, even finish. We have light granite counters in another home that clean and polish with no imperfections. Can they be refinished and... Read More
Will solvent remove grout haze on porcelain tile?
Viewed 968 times since Fri, Sep 6, 2019
Q. Is there a solvent that can be used to safely remove years old grout haze from porcelain tile? I can provide more information as you need. Thank you. A. For standard grout, you will need an acid-based grout cleaner. For epoxy grout, then a... Read More
How To Remove Polish From Slippery Marble Floor
Viewed 961 times since Tue, Jan 28, 2020
Q. I have polished white marble that is to slippery for the floor what is the best way to take away the polish ? I have not laid the tile yet ? We are planning to lay the floor asap.  A. Your best options are a slip resistance treatment or changing... Read More
How to Remove Color-Enhancing Sealer on Marble Floor
Viewed 946 times since Thu, Mar 12, 2020
Q. I have a polished White Carrera marble floor. A solvent-based enhancing sealer was applied about a week and a half ago. It seeped through the outer edges and darkened the stone. Someone recommended a poultice. I want to try it. Please tell me... Read More
Excess Travertine Sealer Should Be Removed
Viewed 929 times since Fri, Jul 26, 2019
Q. My bathroom needs to be stripped and resealed. The brand new travertine was sealed with a water-based sealant by the contractor, and it has turned the beautiful tile into a mess. I have 160 sq ft on the floor, 100 sq ft on shower walls, and 28 sq... Read More
What sealer should be used to protect fossils so kids can handle them?
Viewed 670 times since Wed, Mar 3, 2021
Q. I'm a park educator (park naturalist) working at a fossil site in Canada. I'm putting together sets of fossils for use in classrooms, including some Green River fish fossils, which are in very soft limestone that flakes in delaminates... Read More
Can tile be painted?
Viewed 629 times since Fri, Apr 24, 2020
Q.  I just bought a house that has very dated floral designs baked into various kitchen tiles on the counters and backsplash. Is it possible to remove the design and repaint the tile? I would be ok with a different color tile as long as I could... Read More
What do I do about holes in my travertine floors?
Viewed 628 times since Thu, Mar 29, 2007
Q: We have travertine floors throughout the kitchen and hallways. We just noticed small holes in a number of different tiles that were never there before. What could be causing this? Is there anything that we can do to fix it?   A: Travertine has... Read More
How To Remove Etching or Stains from Marble
Viewed 582 times since Thu, Mar 29, 2007
Q. I have a ring stain from a cleaning solvent can on my marble vanity. Is there a way to remove the ring and replace the shine? I have experience and the tools for sanding, painting, and buffing cars. I was going to try buffing it like car paint but... Read More
Can I remove stains, or etch marks, from a natural stone floor?
Viewed 570 times since Tue, May 15, 2007
Q. I have a natural stone floor in a house I was renting. I was attempting to clean the grout and I bought a grout cleaner. I used it and now it looks like it has lightened (almost bleached to a degree) the stone where it touched it. I looked on the... Read More
How do I preserve my floor’s finish?
Viewed 544 times since Wed, Feb 28, 2007
Q. How do I preserve my stone floor’s finish?   A. The number one thing you can do to preserve the finish of your natural stone is to keep dust, dirt, and grit from accumulating on your floor. These abrasive substances create small scratches... Read More
What should I use to clean my travertine surfaces?
Viewed 544 times since Wed, Apr 25, 2007
Q. Should I use a brush on my travertine shower floor and sides to get it clean? What kind of cleaner? A. Using a brush along with any cleaner will generally yield better results. MB-1 should be used for general light duty cleaning. For heavy duty... Read More
Is granite safe?
Viewed 540 times since Wed, Feb 28, 2007
Q. Is granite safe? A. You may have caught wind of a report circulating that granite countertops are unsafe, harbor bacteria, and can produce disease. This is absolutely false. NIOSH and the CDC have no reports of granite or any other stone used as a... Read More
Can Grout Color Sealer be considered a permanent solution?
Viewed 537 times since Wed, Mar 3, 2021
Someone recently commented on SurpHaces social media, asserting that Grout Color Sealer cannot be considered a permanent solution. Here is their comment and our response. Comment: Grout Color Sealer is Topical. Will peel or uplift sooner than later.... Read More
Does sealer make marble more porous over time?
Viewed 462 times since Wed, Mar 3, 2021
Q. My friend cleans houses for a living, she mentioned she has seen marble showers become porous with time. Is this due to having a sealant?   A. Marble is a porous stone. Sealers can enhance stain resistance by filling the pores of the stone and... Read More
Does grout turn darker when wet and lighter when dry even with color seal?
Viewed 460 times since Mon, Mar 29, 2021
Q. Does grout turn darker when wet and lighter when dry even with color seal? A. Unsealed grout has tiny pores that absorb moisture, which can give unsealed grout lines a darker appearance. Once the moisture evaporates (assuming the moisture is... Read More
Should grout be scraped before a grout color sealer application?
Viewed 138 times since Mon, Aug 16, 2021
Q. Should grout be scraped before a grout color sealer application? I want to put color sealer on top of grout that has already been sealed. Is it necessary to first scrape the clear sealer off of the grout?  A. There is a quick test you can do... Read More
Does travertine pool coping need to be sealed? Can it be dyed?
Viewed 117 times since Mon, Aug 16, 2021
Q. Does travertine pool coping need to be sealed? Can it be dyed? We are not really loving our new travertine pool coping. We love the material but not the color. The stone has a honed finish. We were thinking about putting some kind of dye into... Read More
Why is water not beading on grout lines after the grout has been sealed?
Viewed 83 times since Mon, Aug 16, 2021
Q. The unsanded grout used for our shower states it’s not necessary to seal grout. However, I decided to but notice the grout does not bead off the grout joints as I feel it should, even after 2 coats.   A. You may be using a poor quality... Read More

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